If for some reason, you are not fully satisfied, we will gladly exchange or refund your purchase within 30 days.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or we made a mistake. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

No refunds or exchange on custom made products. 

For any questions please contact House of Magic Gems by email : or calling our toll free number at : 1-844-788-GEMS(4367).